FAQ

  1. Is a secure server used for my orders?
  2. Do you ship outside of Canada?
  3. Do you ship same day?
  4. Is Next Day Shipping available?
  5. What happens if I select Next Day shipping on a product not in stock?
  6. How accurate are the lead times for products not in stock?
  7. What happens with back orders?
  8. What is your return policy?
  9. How do the warranties work?

Q: Is a secure server used for my orders?

Yes. Northern 4WD Warehouse uses a PCI compliant server to host our online store. We utilize Paypal payment services and encrypt the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Q: Do you ship outside of Canada?

Northern 4WD Warehouse only ships within Canada for other countries please contact sales@northern4wd.com

Q: Do you ship same day?

Orders received before 12:00 (Noon) Eastern Time will ship the same business day on in stock items.

Q: Is Next Day Shipping available?

Yes, on in stock products.

Q: What happens if I select Next Day shipping on a product not in stock?

Your product will not ship next day until it is in stock. Once it is in stock, we will ship it Next Day.

Q: How accurate are the lead times for products not in stock?

We do our best to ensure accurate information, however lead times are an estimated timeline based on our experience with the manufacturer.

Q: What happens with back orders?

You will be notified by email if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments.

Q: What is your return policy?

All returns require prior authorization. Northern 4WD Warehouse will only accept new, unopened items for return. We are unable to accept ANY electrical item, including lights for return, NO EXCEPTIONS. A Return Merchandise Authorization (RMA) number must be obtained from Northern 4WD Warehouse within SEVEN (7) Days of receiving your merchandise in order to receive a refund. No return received after 30 days will be accepted.

Q: How do the warranties work?

All parts are covered only by the Manufacturer's Warranties and/or Guarantees.